Subscriptions

Duradry lasts me more than 6 weeks. How do I change the time interval between my boxes?

To edit the address, next renewal date and time interval between boxes follow this steps:
1. Please log into your account.
2. Navigate to your subscription by clicking: Subscriptions > View > Edit Details

Example for changing the time interval between boxes:
If you want to receive a box every 8 weeks or so then select “every 2nd” & “month”.

How does the FOREVER 15% discount work?

You are eligible to a FOREVER 15% discount on your active subscription.

It’s simple! You’ll receive an email 100 days after your original subscription date. All you have to do is fill out a short you’ll receive 15% discount on every renewal order. FOREVER.

How can I pause my subscription?

If you want to take a break follow these steps:
1. Please log into your account.
2. Navigate to your subscription by clicking: Subscriptions > View
3. Click on the “PAUSE” button.

Whenever you are ready to come back just navigate to the same screen and click on the “REACTIVATE” button 🙂

Can I cancel my subscription anytime?

That’s right! anytime!

How do I cancel my subscription?

If you need to unsubscribe please follow these steps:
1. Please log into your account.
2. Navigate to your subscription by clicking: Subscriptions > View
3. Click on the “CANCEL MY SUBSCRIPTION” button and follow the steps on the screen.

Trying to cancel my subscription, but getting the following error: “You do not have permission to view this form”

This is nothing to worry about. This error can be caused by any of the following:
– You do not have any active subscription to cancel.
– You previously paused your subscription. You just need to reactivate it and then proceed to cancel it.
– Your subscription is on hold due to payment failure. Please contact us and we’ll help you cancel.

How do I get my next box before the renewal date?

Easy!
1. Please log into your account.
2. Navigate to your subscription by clicking: Subscriptions > View
3. Click on the “SHIP NOW” button

How to change my payment method?

1. Please log into your account.
2. Click on the “Payment methods” on your account dashboard and then click on the button “Add payment method”.
3. Once you’ve added a new payment method simply click on the button “Make default” that’s next to it. Then select “Yes” con the confirmation message you’ll see on the screen.

How do I modify product selection and quantity in my subscription box?

1. Please log into your account.
2. Navigate to your subscription by clicking: Subscriptions > View
3. Click on the button “Switch plans”. You’ll be redirected to a new page where you can customize your box.
4. Modify the quantity of the products you want (0 for products you don’t want in your box) and then click on the “Subscribe and Save!” button.
5. Go through the checkout process as you did the first time you subscribed. No worries, you won’t be charged until your next renewal, we just need to validate the change.

How do I change the shipping address on my subscription?

1. Please log into your account.
2. Go to “Addresses”
3. Click on the “Edit” link next to the address you want to edit, billing or shipping.
4. Make the necessary changes. Before saving check the option “Update the Shipping Address used for all of my active subscriptions”.


Last updated byJack Benzaquen