Frequently Asked Questions

Shipping & Returns

When will my order ship?

Orders usually ship within 24 – 48 hours.

Where do you ship?

We are currently shipping to:
United States (US), Australia, Austria, Belgium, Brazil, Canada, Denmark, Dominican Republic, Finland, France, Germany, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom (UK).

What shipping rates and methods are available?

The default shipping method for all U.S. orders is USPS First Class® and is offered free of charge for orders $20 and up. Standard shipping is offered at a flat rate of $3.99 for orders below $20. Express domestic shipping is offered at $6.95.

International orders are shipped via DHL at a flat rate of $6.99-9.99

How long does delivery take?

Depending on the shipping method selected at check out you can expect your order to be delivered within 3 to 7 business days following its confirmation. International orders take 4-10 days.

Do you offer free return labels?

We will gladly accept any merchandise purchased from our Online Store free of charge. To receive free return shipping, please contact us using the contact widget on the right corner of the screen to request a prepaid return label. Please note that this applies only to online orders from valid US addresses.

What’s your refund policy?

You can return your items within 100 days of purchase and receive an unconditional full refund. Please allow 5 business days for receipt and processing of your returned merchandise; a credit will be issued in the original form of payment.

Order cancellation

To cancel an order after it has been submitted, please contact Customer Service immediately.

If the order has already been processed and you would still like to cancel your purchase, please follow the return instructions after receiving your package.

Subscriptions

Duradry lasts me more than 6 weeks. How do I change the time interval between my boxes?

To edit the address, next renewal date and time interval between boxes follow this steps:
1. Please log into your account.
2. Navigate to your subscription by clicking: Subscriptions > View > Edit Details

Example for changing the time interval between boxes:
If you want to receive a box every 8 weeks or so then select “every 2nd” & “month”.

What are the perks of subscribing?

You’ll save $15 on your first box and $5 on every renewal! You’ll also have access to exclusive video content.

On day 100 since joining us you’ll receive an invitation to join the Dry Club and with it an additional 15% OFF on every renewal.

How can I pause my subscription?

If you want to take a break follow these steps:
1. Please log into your account.
2. Navigate to your subscription by clicking: Subscriptions > View
3. Click on the “PAUSE” button.

Whenever you are ready to come back just navigate to the same screen and click on the “REACTIVATE” button 🙂

Can I cancel my subscription anytime?

That’s right! anytime!

How do I cancel my subscription?

If you need to unsubscribe please follow these steps:
1. Please log into your account.
2. Navigate to your subscription by clicking: Subscriptions > View
3. Click on the “CANCEL MY SUBSCRIPTION” button and follow the steps on the screen

Trying to cancel my subscription, but getting the following error: “You do not have permission to view this form”

This is nothing to worry about. This error can be caused by any of the following:
– You do not have any active subscription to cancel.
– You previously paused your subscription. You just need to reactivate it and then proceed to cancel it.
– Your subscription is on hold due to payment failure. Please contact us and we’ll help you cancel.

How do I get my next box before the renewal date?

Easy!
1. Please log into your account.
2. Navigate to your subscription by clicking: Subscriptions > View
3. Click on the “SHIP NOW” button

How to change my payment method?

1. Please log into your account.
2. Click on the “Payment methods” on your account dashboard and then click on the button “Add payment method”.
3. Once you’ve added a new payment method simply click on the button “Make default” that’s next to it. Then select “Yes” con the confirmation message you’ll see on the screen.

How do I modify product selection and quantity in my subscription box?

1. Please log into your account.
2. Navigate to your subscription by clicking: Subscriptions > View
3. Click on the button “Switch plans”. You’ll be redirected to a new page where you can customize your box.
4. Modify the quantity of the products you want (0 for products you don’t want in your box) and then click on the “Subscribe and Save!” button.
5. Go through the checkout process as you did the first time you subscribed. No worries, you won’t be charged until your next renewal, we just need to validate the change.

How do I change the shipping address on my subscription?

1. Please log into your account.
2. Go to “Addresses”
3. Click on the “Edit” link next to the address you want to edit, billing or shipping.
4. Make the necessary changes. Before saving check the option “Update the Shipping Address used for all of my active subscriptions”.

Duradry AM

What is the difference between deodorants and antiperspirants?

Deodorants use perfume and anti-bacterial agents to prevent bad odors, but do not prevent sweat secretion. On the other hand, antiperspirants actually reduce underarm perspiration. Duradry® AM is both an antiperspirant and a deodorant, so you get the benefits from both in one product.

Who is Duradry AM intended for?

It is intended for anyone who suffers from excessive perspiration and underarm odor. It may be used alone, but it has been specially formulated to be used together with Duradry® PM.

Could this product be dangerous to my health?

No, Duradry® AM works on the same principle as other antiperspirants on the market; the difference is that its active ingredient is much more effective. Duradry® AM remains on the surface of the skin.

If you have heard that antiperspirants are associated with an increase in breast cancer rates or Alzheimer’s disease, take into account that reputable medical organizations have indicated that there is no scientific evidence of a relationship between breast cancer or Alzheimer’s disease and antiperspirants, deodorants, or underarm hair removal. Organizations that have stated this include: the American Cancer Society, Susan B. Komen Cancer Foundation, the National Cancer Institute and the Alzheimer’s Association.

Is it harmful to stop sweating of the underarms?

Contrary to what people think, the main purpose of perspiration is to regulate body temperature, not to expel toxins from the body. Other organs such as the liver and kidneys take care of removing toxins from the body. There’s no danger in decreasing or stopping excessive sweating.

What kind of fragrance does Duradry AM have?

The fragrance in Duradry® AM is called Medical Clean. It is a fresh unisex fragrance.

Duradry PM

What is the difference between deodorants and antiperspirants?

Deodorants use perfume and anti-bacterial agents to prevent bad odors, but do not prevent sweat secretion. On the other hand, antiperspirants actually reduce underarm sweating. Duradry® PM is a very potent antiperspirant.

What is the difference between Duradry PM and a regular antiperspirant?

All antiperspirants contain aluminum salts as active ingredients; however, the most effective and preferred by dermatologists is Aluminum Chloride Hexahydrate –the active ingredient in Duradry® PM. In addition, Duradry® PM is applied only at night, and it is meant to be applied only once or twice per week once excessive perspiration is controlled.

Who is Duradry PM intended for?

It is intended for anyone who suffers from excessive perspiration problems, both men and women.

How long will it take for Duradry PM to have an effect?

This varies from person to person and depends on the severity of the case. The patient with the most severe perspiration problem treated in the clinical study needed 6 applications to treat his problem; other patients needed only 1 application.

What will happen if I skip a day during the initial stage of treatment?

There will be no significant consequences; however, skipping treatment days will delay the results. Therefore, we do not recommend it, except in cases where skin is irritated.

The benefits seem too good to be true. Are you being realistic?

Yes, we guarantee that Duradry® PM will solve your excessive perspiration or axillary hyperhidrosis problem. If you are not happy with the results, we offer FREE Returns.

Could this product be dangerous to my health?

No. Our products are FDA compliant and completely safe. Duradry® PM works on the same principle as other antiperspirants on the market; the difference is that its active ingredient is more effective.

If you have heard that antiperspirants are associated with an increase in breast cancer rates or Alzheimer’s disease, take into consideration that reputable medical organizations have indicated that there is no scientific evidence of a relationship between breast cancer or Alzheimer’s disease and antiperspirants, deodorants, or underarm hair removal. Organizations that have stated this include: the American Cancer Society, Susan B. Komen Cancer Foundation, and the Alzheimer’s Association.

Is it harmful to stop sweating from the underarms?

Contrary to what people think, the main purpose of perspiration is to regulate body temperature, not to remove toxins from the body. Other organs such as the liver and kidneys take care of removing toxins from the body. There is no danger in decreasing or stopping excessive sweating.

What kind of fragrance does Duradry PM have?

Duradry® PM does not contain any additives to give it a fragrance.

Why is it necessary to apply the product only at bedtime?

Because when you are sleeping is when your perspiration is at its lowest level, and because it gives the product sufficient time to work.

How can I maximize the effects of Duradry PM?

Before applying the product, wash you underarms to remove deodorant residue or any other substance that may prevent direct contact with the skin. Do not apply the product immediately; wait until your underarms are completely dry. Some people who have a large amount of underarm hair may improve product performance by trimming or shaving the hair.

Why do the instructions indicate that Duradry PM may cause itching during the first few days it is applied?

You may experience itching when applying Duradry® PM if the area to be treated is not completely dry. The main reason why some people experience itching during the first few days is that their excessive perspiration moistens the treatment area. Itching will decrease after a few days of use.

How can I reduce itching when applying the product?

Before applying the product, make sure that the treatment area is completely dry. Some users recommend using a fan or blow dryer to eliminate any moisture that a towel cannot remove.

It is possible that even if the treatment area is completely dry before applying Duradry® PM, it may become wet due to excessive perspiration. This is why it is recommended to sleep in as cool an environment as possible, whether with an open window or with a fan or air conditioner turned on.

Another recommendation is not to apply large amounts of product; it is sufficient to moisten the treatment area. You will also reduce itching without significantly sacrificing results if you apply the product only at the center of the underarm.

After applying the product, what can I do if the itching is too severe?

Wait a few minutes for the itching to diminish. If this does not occur, simply rinse thoroughly with water to dilute the product. If you strictly follow the instructions, you will not experience severe itching.

Does Duradry PM irritate skin?

The product may cause irritation in people with very sensitive skin. However, it is unlikely that the product will cause irritation if you follow the instructions. If irritation is present, it is usually during the initial phase when the product is being applied every day. That is not the case in the maintenance phase, because the skin has enough time to rest between applications. Unlike other similar products we have added Salicylic Acid and moisturizing agents in order to minimize the irritation.

Remember that you should not apply the product to a recently shaved area; in addition, the area must be clean and completely dry.

What should I do if the product causes irritation?

If the irritation is minor, stop use for 1 or 2 days. It is important to wait for skin to recover before resuming the treatment; otherwise, you may expect additional applications to worsen the irritation. If you suffer from severe irritation, stop using the product and consult a specialist. In most cases, the use of anti-inflammatory or diaper rash creams will help the skin to recover quickly.

Should I continue using my regular deodorant while I am using Duradry PM?

Yes, Duradry® PM is only used at bedtime. For daytime, we recommend using Duradry® AM; not only is it an effective antiperspirant/deodorant, but it has been formulated to work synergistically with Duradry® PM.

Can Duradry PM be used to treat excessive perspiration caused by menopause or hyperthyroidism?

Excessive perspiration caused by menopause and hyperthyroidism is considered secondary hyperhidrosis, and it can be effectively treated with Duradry® PM.

Is Duradry PM effective against bromhidrosis (bad odor)?

Many people who suffer from hyperhidrosis or excessive perspiration also suffer from bromhidrosis. The bad odor originates from the decomposition of sweat by skin bacteria.

Duradry® PM eliminates bacteria and reduces excessive perspiration; therefore, it is effective in the treatment of bad odor problems. Duradry® AM (applied every day in the mornings) also contains odor blocking ingredients. Using antibacterial soaps when showering can also help.

Can Duradry PM solve palmar and/or plantar hyperhidrosis?

Some laboratory studies suggest that a greater concentration of active ingredient is necessary to effectively treat the problem on the palms of the hands or soles of the feet due to the thickness of the skin in those body areas. Although it is possible that Duradry® PM may solve minor palmar and plantar hyperhidrosis, we cannot guarantee the effectiveness of the product as we do in the treatment of axillary hyperhidrosis. The product may need to be applied for additional days to treat a palmar or plantar problem.

Can Duradry PM be used to treat facial hyperhidrosis?

No, Duradry® PM is not recommended for use on the face. The active ingredient is dangerous to the eyes and other mucous membranes.

Duradry Wash

How much should I use?

You’ll only need to use about half an inch of wash per underarm. Pro tip: For best results, leave the wash on for 30-60 seconds before rinsing it off.

Can I use it on my intimate areas?

Yes! Duradry Wash can be applied to any body area that you need to clean & deodorize.

How does it improve Duradry antiperspirants performance?

Duradry Wash’s Pentafoam deep cleans into the pores, effectively removing sweat and deodorant residue. This allows Duradry antiperspirants to have direct contact with your skin and pores, thus improving its performance. You’ll sweat less, and smell better.

Duradry Wash’s Pentafoam deep cleans into the pores, effectively removing sweat and deodorant residue. This allows Duradry antiperspirants to have direct contact with your skin and pores, thus improving its performance. You’ll sweat less, and smell better.

How does Duradry Wash improve my skin?

Duradry Wash is specially formulated to not only eliminate odors but to improve the appearance and feel of your skin as well. Panthenol (Vitamin B5) acts as a lubricant on the skins surface, which leaves the skin with a soft and smooth appearance. The polyphenols in Camellia Sinesis (Green Tea) Leaf Extract possess potent antioxidant and skin-soothing properties. Aloe Barbadensis Leaf Juice improves the appearance of dry or damaged skin by reducing flakiness and restoring suppleness. Avocado Oil is high in vitamin E and has emollient properties and Olive Leaf Extract reduces reddening, dehydration and improves blood flow to the skin.